{"id":106,"date":"2025-10-22T10:28:59","date_gmt":"2025-10-22T10:28:59","guid":{"rendered":"https:\/\/depixel.be\/?page_id=106"},"modified":"2025-11-01T21:03:44","modified_gmt":"2025-11-01T20:03:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/depixel.be\/en\/plan-je-bezoek\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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FAQ - or: Everything you always wanted to know (but were afraid to ask)<\/b><\/p>

Lost your tickets? Unsure if your vest still fits in the checkroom? Or just wondering if you can bring your llama to the performance? Don't panic: here you'll find answers to the most frequently asked questions.<\/p>

That way you only have to worry about the most important thing: enjoying your visit to PiXel On Stage.<\/b><\/p>

Is your question not listed? Then we probably haven't had enough coffee \u2615\ufe0f - -.
feel free to send us an email, and we will be happy to help you.<\/p>

No question is too crazy, except perhaps whether we will allow elephants, fire-eaters or a dragon show on stage... (but never say never \ud83d\ude09 ).<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How can I buy tickets? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Tickets are easily booked through the program page<\/strong> from our website. Payment can be made online through the payment methods offered.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I cancel or exchange my tickets? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Exchanging tickets is usually not possible unless the performance is cancelled or rescheduled. In that case, you will be contacted by PiXel On Stage and automatically receive a refund. For most other circumstances, you must sell tickets through official resale channels such as TicketSwap<\/a>.\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are wheelchair spaces available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u00a0Yes, our theater is fully wheelchair accessible. Wheelchair spaces can be reserved online immediately<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I receive my tickets? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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After payment, you will receive your tickets immediately via email. You can print them or show them digitally at the entrance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the rates? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The rates depend on the performances, and so can vary widely. You will find the correct rates with each performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I also buy tickets at the box office? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, the cash register opens one hour before the performance<\/strong>. Note: popular performances often sell out quickly, so online reservations are recommended<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if I lose my ticket? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Send an email to info@onstage.be<\/a><\/strong> and we'll deliver your ticket again.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there a waiting list for sold-out performances? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can register on the waiting list. As soon as places become available, we will notify you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Practical Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How many parking spaces are there? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our parking lot has room for about 40 cars.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you have a vestry? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Definitely - and what a one - with beautiful coat racks and twinkling lights.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there a Velo - station nearby? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yep! \ud83d\udeb2 Just a few minutes' walk from PiXel On Stage, you can have a Velo<\/strong> take or return. Convenient, sustainable and faster than searching for a parking spot.<\/p>

Bonus: you don't have to be a Tour de France rider to reach us \ud83d\ude09.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I charge my bicycle? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Unfortunately, we have to answer no for now, but be sure to keep following us - because in our next renovations, we will definitely be working on this!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Veelgestelde Vragen FAQ \u2013 oftewel: Alles wat je altijd al wilde weten (maar niet durfde te vragen) Tickets kwijt? Twijfel je of je vest nog in de vestiaire past? Of gewoon benieuwd of je je lama mee mag nemen naar de voorstelling? Geen paniek: hier vind je antwoorden op de meest gestelde vragen. Zo hoef […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":84,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"brand":[],"class_list":["post-106","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/pages\/106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/comments?post=106"}],"version-history":[{"count":10,"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/pages\/106\/revisions"}],"predecessor-version":[{"id":871,"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/pages\/106\/revisions\/871"}],"up":[{"embeddable":true,"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/pages\/84"}],"wp:attachment":[{"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/media?parent=106"}],"wp:term":[{"taxonomy":"brand","embeddable":true,"href":"https:\/\/depixel.be\/en\/wp-json\/wp\/v2\/brand?post=106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}